Frequently Asked Questions

Click the registration button on the 365pk homepage and fill in the required fields — your full name, date of birth, email address, phone number and a secure password. You will need to confirm your email before the account becomes active. Make sure all details match your official identity documents, as mismatches can delay or block KYC verification later. Only one account per person is permitted.

You must be at least 18 years of age to register and use 365pk — or the higher minimum age required by the operator's licensing jurisdiction. This is a strict requirement with no exceptions. If we have grounds to suspect an account holder is underage, access will be suspended pending age verification. Documents such as your CNIC or passport may be requested. Pakistani laws may also impose further restrictions on your participation in gambling activities.

Know Your Customer (KYC) verification typically requires a government-issued photo ID — your CNIC (Computerised National Identity Card) or passport are the most commonly accepted documents. You may also need to provide proof of your residential address (a utility bill or bank statement issued within the past three months is usually sufficient) and, for larger withdrawals, proof of the payment method you are using. Submitting accurate documents upfront helps avoid withdrawal delays.

No. Each individual is permitted to hold only one active account on the 365pk platform. Creating duplicate accounts — whether to claim multiple bonuses or for any other reason — is a serious breach of the Terms & Conditions and will result in immediate suspension of all associated accounts. Any winnings accrued through duplicate accounts may be voided. If you have accidentally created a duplicate, contact support to have it resolved before attempting any transactions.

Most account details can be updated directly through your account settings after login — including your email address, phone number and communication preferences. Password changes are handled through the Security section of your account settings. Core identity details (name and date of birth) typically cannot be self-edited after registration, as they are tied to KYC records — contact support with valid documentation if a correction is genuinely required. Always use a strong, unique password and avoid reusing credentials from other platforms.

The payment methods available vary by operator and are subject to change. Common options referenced for Pakistani users include mobile wallets such as Easypaisa and JazzCash, bank transfers via Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as international cards where accepted. Please note: the mention of these payment names on 365pk is for reference context only — it does not imply that any bank or wallet provider supports, endorses or affiliates with any gambling operator. Always confirm available methods directly with the operator before transacting.

Minimum deposit amounts are set by the individual operator and vary by payment method. As a general reference, many platforms accept deposits from as low as PKR 500 to PKR 1,000 for mobile wallet payments, though this figure can differ significantly between operators and promotions. Always check the current deposit requirements on the platform's cashier page before initiating a transaction, as figures shown on 365pk are illustrative only and may not reflect live operator terms.

Withdrawal processing times depend on the operator, the payment method chosen and whether your KYC verification is complete. As a general guide, e-wallet withdrawals (such as Easypaisa or JazzCash, where available) tend to process faster — sometimes within hours — while bank transfers can take between one and five business days. Withdrawals submitted during weekends or public holidays may take longer. Always ensure your KYC is fully verified before requesting your first withdrawal to avoid unnecessary delays.

Withdrawals can be delayed or declined for several reasons: incomplete KYC verification, outstanding bonus wagering requirements, a mismatch between the name on your account and your payment account, a pending security review, or a technical issue with your chosen payment method. If your withdrawal has been pending for longer than the operator's stated processing time, contact their support team with your transaction reference number. Never submit a new withdrawal request without resolving the issue on the original one first.

Most reputable operators do not charge fees on standard deposits. Withdrawal fees vary — some operators offer free withdrawals up to a certain number per month, after which a small processing fee may apply. Your bank or mobile wallet provider may also apply their own transfer charges independent of the operator. Always review the full fee schedule in the operator's cashier or payment terms section before making a transaction. PKR exchange rates may also apply if the platform operates in a different base currency.

Cricket betting — including Pakistan national team fixtures, PSL (Pakistan Super League) matches, ICC tournaments such as the T20 World Cup and Champions Trophy, and bilateral series — is among the most popular markets for Pakistani players. Most operators referenced on 365pk offer extensive cricket betting markets covering match winners, top run-scorers, wicket-takers, over-by-over betting and live in-play wagering. Match availability and specific markets depend on the operator. Always check match listings in the sports section of your platform.

Betting odds represent both the probability of an outcome and the potential return on a winning bet. Odds are displayed in different formats — decimal (most common on international platforms), fractional (traditional British format) and American (moneyline). In decimal format, your total return equals your stake multiplied by the odds. For example, a PKR 1,000 stake at odds of 2.50 returns PKR 2,500 (PKR 1,500 profit plus your PKR 1,000 stake back). Lower odds indicate a more probable outcome with a smaller potential return. 365pk recommends fully understanding how odds work before placing any bet.

Operators referenced on 365pk typically offer a broad range of casino categories: live casino (live dealer roulette, blackjack, baccarat and game shows streamed in real time), slot games (from classic three-reel slots to modern video slots with bonus rounds), table games (RNG versions of blackjack, roulette, poker variants and baccarat), and specialty games such as crash games and virtual sports. The specific title library depends on the individual operator and may vary by region or device.

Live betting (also called in-play betting) allows you to place wagers on a match or event while it is actively in progress. Odds update in real time based on what is happening in the match — for example, the odds on a cricket team change dynamically as wickets fall, run rates shift or weather conditions develop. Live betting on PSL and international T20 matches is particularly popular in Pakistan. Key considerations: live odds move fast, connection reliability matters, and bets placed during a brief suspension of play may be voided depending on operator rules.

Many operators referenced on the 365pk information platform offer dedicated iOS and Android apps, or mobile-optimised websites that work seamlessly on smartphones. App availability varies by operator and may depend on your device's app store region settings. Where a native app is not available in the Pakistan Play Store or App Store, operators typically provide a direct APK download via their website for Android users. Always download apps only from official operator sources to avoid counterfeit or malicious software.

A welcome bonus is an introductory offer extended to new players on their first deposit. Common formats include a matched deposit bonus (e.g., 100% match up to a stated amount in PKR), free bets credited after a qualifying wager, or a combination of both. To claim, you typically register an account, opt in to the welcome offer during registration or on the cashier page, make a qualifying deposit and, in some cases, enter a promotional code. Always read the full bonus terms before depositing — the specific offer available through 365pk references may differ from what is shown here.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn as cash. For example, a PKR 5,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 50,000 before withdrawal is available. Different games typically contribute differently toward wagering — slots often count 100%, while table games and live casino may contribute only 10%–20%. Always check which games count and at what percentage before choosing how to meet your requirement.

Generally, no. Bonus funds must complete all applicable wagering requirements before they become withdrawable as real money. Your real-money balance is typically separate and can be withdrawn at any time (subject to standard verification requirements). Some operators do offer cashable bonuses with low or zero wagering, but these are less common. If you do not wish to meet wagering requirements, most operators allow you to forfeit the bonus and withdraw your real-money balance — check the bonus terms or contact support to confirm the procedure.

Yes, most operators offer regular promotions for existing players beyond the welcome bonus. Common examples include reload bonuses on subsequent deposits, weekly free bets tied to specific sports events (such as PSL match days or ICC tournament fixtures), cashback on net losses, prize draw tournaments, and VIP or loyalty programme rewards for high-frequency players. Promotional schedules vary — check your operator's promotions page and opt-in settings regularly. 365pk covers bonus structures informatively; always verify the current live offer on the operator's own platform.

Bonuses can be voided for several reasons: failure to meet eligibility requirements (such as depositing less than the minimum qualifying amount), using a payment method excluded from the promotion, breaching bonus terms (for example, placing low-risk combination bets specifically to meet wagering while avoiding genuine exposure), operating multiple accounts, or allowing the bonus expiry date to pass before completion. If you believe your bonus was removed in error, contact the operator's support team promptly with your transaction reference and a clear description of the issue.

Responsible gambling tools — including daily, weekly and monthly deposit limits, loss limits and session time limits — are available through the Responsible Gambling or Player Safety section of your account settings. Limit reductions take effect immediately. Limit increases typically involve a mandatory cooling-off period before the new limit activates. 365pk strongly encourages every player to set these limits before they begin playing, not in response to an emerging problem. For full guidance, see our Responsible Gambling page.

Self-exclusion is a voluntary, binding restriction that blocks all access to your gambling account for a defined minimum period — typically six months, one year, five years or permanently. It cannot be reversed during the active exclusion period. To apply, navigate to the Responsible Gambling section of your account settings or contact the operator's support team directly. All marketing communications must be suspended automatically upon exclusion. Self-exclusion is the right tool if gambling is causing harm — do not hesitate to use it. For more information, visit our Responsible Gambling page.

Follow these core security practices: use a strong, unique password (at least 12 characters combining letters, numbers and symbols) that you do not use on any other platform; enable two-factor authentication (2FA) if the operator offers it; never share your login credentials with anyone; log out after each session on shared devices; and regularly review your transaction history for unfamiliar activity. If you suspect your account has been accessed by someone else, change your password immediately and contact support. 365pk will never ask for your password by email or chat.

365pk does not provide legal advice. Pakistan's Prevention of Gambling Act, 1977 restricts gambling activities within Pakistan. The application of this legislation to online gambling is a matter of ongoing interpretation. 365pk operates as an informational and entertainment reference platform. Users are solely responsible for understanding and complying with the laws applicable in their specific location. If you are uncertain about your legal position, consult a qualified Pakistani legal professional before participating in any gambling activity.

If gambling is causing financial stress, affecting your relationships or mental wellbeing, or you feel you cannot stop — act now, not later. Start by setting strict limits or applying self-exclusion through your account settings. Speak to a trusted family member or friend. Seek professional support from a qualified counsellor experienced in behavioural addiction. In Pakistan, your local health authority can provide referrals to mental health professionals. Do not use gambling to resolve financial difficulties — this almost always makes the situation worse. More guidance is available on our Responsible Gambling page.